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Amanda6 Student
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Forgotten password

Microsoft Windows 10 (32-bit)
Please help I bought my son a laptop for Christmas set it up about a month ago now this morning gone to put the anti virus on it and it's saying that I have put the incorrect password! I have tried all the different ways of entering it but to no avail. I have tried pressing F11 to factory reset but this does nothing. Can someone please help!!
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Forgotten password

Amanda6

 

Hello;

Allow me to welcome you to the HP forums!

 

No one can recover your password, that simply is not possible -- but you can blank it out -- if you have access to a working PC and are willing to do a little work ...

Sorry, we're not allowed to tell you how to bypass the password ... but ... if you Google for Trinity Rescue Kit, you will be lead to a site where you can download an image file from which you can burn a CD. They might also have USB images -- don't know for sure.

If you get a lot of results, then go to the MajorGeeks site -- that is trustworthy.

Once you have this, you have a choice of media to create:
1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable CD.
2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.

Once you have made the boot media, boot your PC and use the option to BLANK the password.

After that, you should be able to login to the PC -- and then, set a new password.


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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