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10-15-2016 11:05 AM
My notebook is responding slowly to all tasks and automatically observing pop-ups. I would like to format my notebook without loosing original OS and data saved on disk. Could you please advise
me in this regard at the earliest?
10-15-2016 12:13 PM - edited 10-15-2016 12:14 PM
Welcome ! Thank you for posting in the HP Support forum.
There are 2 ways to go on now with your issue:
1. if these pop-ups are unwanted and seem like virus/malware issue (and probably the slow down is also related to this) - I can provide you advice on resolving this without formatting. There is no 100% guarantee for success but we can try if you want to.
2. Format/Reimage as per your idea (initial wish).
Every HP computer that comes with Windows preinstalled including your Pavilion has a recovery partition that can be used to restore your PC to factory default condition. Your PC can boot from it, run the recovery procedure and format the other. Eventually, restore your PC from initial image to factory condition the way it was when you first bought it.
If you choose step 2, you can read about it here:
Product manual >> http://h10032.www1.hp.com/ctg/Manual/c03939658 - page 105
this article >> http://support.hp.com/us-en/document/c04758961
Make sure you copy/back up your most important files one external drive before the procedure starts.
Hope this works for you. Let me know which option you choose... and if you choose (2), do not hesitate to post again if you face difficulties. :)
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