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01-27-2013 02:26 AM
Very frustrated with Envy Ultrabook - have had for only ~ 5 months. I opened it (gently as I would always do) a couple of days ago and a hinge just snapped and popped out of the plastic monitor frame. Opened very carefully today and the other hinge has snapped again. I paid $1000 for a glorified paperweight. What's the point of getting it fixed if this might happen again with this model?
To top it off I have already invested considerable time into customising the OS and software on this laptop. I am a scientist and need to use and write specialised software. I also need to dual boot ubuntu/windows, which to set up on a HP is a pain in the ass as they use a locked BIOS, which combined with a hybrid SSD fakeraid setup makes it impossible to install ubuntu by the standard method. The amount of time i've already lost making these customisations and doing them again a second time is going to cost me valuable research time.
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01-28-2013 09:02 AM
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02-09-2013 10:05 PM
Same here. The hinge design is less than horrible. Is it safe to say the only thing holding the hinge to the display is glue and that flimsy plastic hinge cover? This model is a HP Envy 6-1010US. B5T12UA#ABA
The left hinge near the power button popped away from the display and now sits outside the display bezel it once occupied. The plastic hinge cover has been broken as well and it popped away from the screw that held it on. This is just from opening and closing and not from being dropped.
I've repaired 100's of laptops but this is the first time I've seen glued on hinges. I hope this is not a trend.
02-19-2013 01:37 PM
@CJW1991, if you're notebook is falling apart, or the screen is splitting, I suggest you call HP@8004746836 and see what options they have to be able to assist you in replacing or repairing the notebook.
IF you have any other questions please let me know.
02-20-2013 08:05 PM
I have the same problem. The left hinge of my HP envy 6 sleekbook is coming apart and causing the facing to split. I am upset since I have only had the laptop since september and I can not risk to close it. How would I approach the possiblity of gettiing it replaced? Thanks.
02-20-2013 10:27 PM
I called HP since the laptop is still under warranty. The hinge and hinge cover are NOT covered by the warranty and HP wants me to send the laptop back to them or pay for someone to come onsite. Either way I am looking at $60-$100 for the repair. The best part is when I asked the HP customer service person on the phone how much the parts were. The parts were more expensive from her than they were if I just ordered them straight off the HP website. Great job HP, not sure that the warranty is actually worth the sticker it is printed on.
02-21-2013 08:14 AM
@brittehart, you will need to call HP@8004746836 and ask for a case manager. Once you ask for a case manager you can explain the issue and see what options they have to help you out.
Let me know the outcome.