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JamesHane Tutor
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Frustrated with HP Envy 6-1001TX hinges - snapped not even halfway into 1-year warranty

Very frustrated with Envy Ultrabook - have had for only ~ 5 months.  I opened it (gently as I would always do) a couple of days ago and a hinge just snapped and popped out of the plastic monitor frame.  Opened very carefully today and the other hinge has snapped again.  I paid $1000 for a glorified paperweight.  What's the point of getting it fixed if this might happen again with this model?

 

To top it off I have already invested considerable time into customising the OS and software on this laptop.  I am a scientist and need to use and write specialised software.  I also need to dual boot ubuntu/windows, which to set up on a HP is a pain in the ass as they use a locked BIOS, which combined with a hybrid SSD fakeraid setup makes it impossible to install ubuntu by the standard method.  The amount of time i've already lost making these customisations and doing them again a second time is going to cost me valuable research time.

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Frustrated with HP Envy 6-1001TX hinges - snapped not even halfway into 1-year warranty

Hello JamesHane,

 

Your thread was forwarded to the appropriate team for review. Someone should be contacting you shortly in regards to your issue.

 

Contact will be made through the forums private message feature. You can check your private messages by clicking on the small envelope icon next to your name in the upper right hand corner once you are logged in.

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GEEKYGUYS Tutor
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Frustrated with HP Envy 6-1001TX hinges - snapped not even halfway into 1-year warranty

Same here.  The hinge design is less than horrible.  Is it safe to say the only thing holding the hinge to the display is glue and that flimsy plastic hinge cover?  This model is a HP Envy 6-1010US.  B5T12UA#ABA

 

The left hinge near the power button popped away from the display and now sits outside the display bezel it once occupied.  The plastic hinge cover has been broken as well and it popped away from the screw that held it on.  This is just from opening and closing and not from being dropped.    

 

I've repaired 100's of laptops but this is the first time I've seen glued on hinges.  I hope this is not a trend.  

CJW1991 Student
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Frustrated with HP Envy 6-1001TX hinges - snapped not even halfway into 1-year warranty

Diito i have had my HP envy 6 B6W52EA#ABU since September 2012 and the screen is splitting at the hinge and the hinge appears not to be fixed to the main body of the Laptop. Very disappointed.

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Regents Professor
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Frustrated with HP Envy 6-1001TX hinges - snapped not even halfway into 1-year warranty

 

@CJW1991, if you're notebook is falling apart, or the screen is splitting, I suggest you call HP@8004746836 and see what options they have to be able to assist you in replacing or repairing the notebook.

 

IF you have any other questions please let me know. 

 

THX

 

 

brittehart Honor Student
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Frustrated with HP Envy 6-1001TX hinges - snapped not even halfway into 1-year warranty

I have the same problem. The left hinge of my HP envy 6 sleekbook  is coming apart and causing the facing to split. I am upset since I have only had the laptop since september and I can not risk to close it. How would I approach the possiblity of gettiing it replaced? Thanks.

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GEEKYGUYS Tutor
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I called HP since the laptop is still under warranty.  The hinge and hinge cover are NOT covered by the warranty and HP wants me to send the laptop back to them or pay for someone to come onsite.  Either way I am looking at $60-$100 for the repair.  The best part is when I asked the HP customer service person on the phone how much the parts were.  The parts were more expensive from her than they were if I just ordered them straight off the HP website.  Great job HP, not sure that the warranty is actually worth the sticker it is printed on.   

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Regents Professor
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@brittehart, you will need to call HP@8004746836 and ask for a case manager. Once you ask for a case manager you can explain the issue and see what options they have to help you out. 

 

Let me know the outcome.

 

THX

brittehart Honor Student
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i called and conversed with a very calm tech support. i am being sent a box to send my laptop back to HP in. i found it quiet content in that the women knew how to handle the situation. KUDOS.

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I’m glad they could resolve the issue. 

 

If you have any more questions let me know. 

 

THX 

 

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