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SamuelPallapati
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GETTING ERROR: SMART CHECK- PASSED, LONG DST- FAILED.MY ALL-IN-ONE PC (OS:WIN10-64BIT)DOESN'T BOOT

HP Recommended
HP ALL-IN-ONE PC 20-c102il
Microsoft Windows 10 (64-bit)

GETTING ERROR: SMART CHECK- PASSED, LONG DST- FAILED.MY ALL-IN-ONE PC (OS:WIN10-64BIT)DOESN'T BOOT UP

I bought it recently online and installed Win 10 (64 Bit) on it a few weeks earlier. Now suddenly, black screen appears. I tried the hardware tests and the result showed up as above. Please help!

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CherylG
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DST:Fail means the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail SATA hard drive can be used. I'm not sure if this model uses a 2.5" laptop hdd or a 3.5" desktop hdd. You can check it before purchasing a new one.

Your Maintenance Manual shows how to replace hdd:

http://h10032.www1.hp.com/ctg/Manual/c05145971

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