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05-15-2017 03:43 AM
It is a gaming laptop but no game work well . All games get hang or close automatically , Sometimes windows screen get black and sometimes freezes . No driver update is possible . why give reason.
05-15-2017 09:38 AM - edited 05-15-2017 09:43 AM
Is this it?
What games are you trying to play?
Here is an article about the capability of the video card:
The latest driver posted is from April 2016:
05-15-2017 02:13 PM - edited 05-15-2017 02:15 PM
I hate to suggest this but HP Support would have you do it. First tap F2 as you power up to get into UEFI diagnostics and run all the component tests...memory, hard drive and video. Assuming those are not the problem (or let us know if they are) let's recover the laptop back to factory condition and get the drivers back to a known good state and see what that does. You should be able to use an F11 option as you boot up to recover it back to original state.
05-20-2017 12:04 PM
Sir I had done all the things you had said resest the windows and diagnose the windows and memory test all have been done but nothing has changes . Now too Fifa 2015 and other games are lagging .
I want a permanent Solution . Please Help.