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shiv01
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Message 1 of 2
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HDD Faulty

HP Recommended
5CD5205PK4
Microsoft Windows 8.1 (64-bit)

My Laptop has been hard disk drive faulty . So i have Replaced hard disk drive . But i need window 8.1 operating systems. So please provide me new iso file window 8.1 pro otherwise DVD. i waiting your reply.

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GBL84
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Message 2 of 2
Flag Post
HP Recommended

Hello @shiv01,

 

You need to know three things about HP Recovery Media:

1) It is NOT downloadable, you have to order the physical media

2) It is not free, you have to pay for it

3) It will erase the ENTIRE contents of your drive.

 

You can look online for Recovery Media starting with the linked paged:http://support.hp.com/us-en/drivers

 

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

 

Or, if you prefer, you can do the same by contacting HP Customer Service:

 

If you live in the US or Canada, contact information is on this page:http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

 

If you have trouble finding a phone number, then try: 1 (800) 474-6836

 

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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