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Honor Student
Posts: 2
Member Since: ‎05-23-2016
Message 1 of 3 (142 Views)

HDMI has stopped working

Product Name: HP Notebook 15 K1W76EA
Operating System: Microsoft Windows 10 (64-bit)

My HDMI has stopped working, I was told to download all updates and I think I have done this... I visited HP.co.uk and dowloaded all updates after it identified my computer, but nothing appears to have changed.

 

Any help greatly appreciated.

 

 

0 Kudos
Provost
Posts: 12,478
Member Since: ‎08-09-2015
Message 2 of 3 (133 Views)

Re: HDMI has stopped working

Clive235

 

Hello;

Allow me to welcome you to the HP forums!

Anytime someone comes here running Win10 and complains about something suddenly not working, I immediately suspect Windows Driver updates.

Unfortunately, Win10 automatically forces driver updates on all of us, without our knowledge, and without our permission -- and when this happens, a working PC is suddenly "broken".  This might have happened to you.

You need to go into Settings, Update & Security --> Windows Update.

Then, choose Advanced Options --> History to see when updates were last applied.  If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem.  You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.

And if that fixes the problem, then consider disabling future driver updates using the information in the link:  http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...

Good Luck
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Honor Student
Posts: 2
Member Since: ‎05-23-2016
Message 3 of 3 (123 Views)

Re: HDMI has stopped working

Many thanks for your response. I see the first screen shot under update history, no drivers? The second one is the Device Manager, Is the HDMI 'hidden' in here?

 

Struggling...

 

2016-05-23 (5).png

 

2016-05-23 (4).png

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