Note on archived topics.
11-17-2016 08:03 AM
My parents purchased this product for work and never used it. Recently they handedthis PC to me for my personal use. Love it, but the battery does not hold any charge. The only way I can use it id by keeping it plugged it. I tried to find some solutions online and decided to just reach out for help here.
The software is up to date. When I did a battery check it said - Unknown: 93.
Batteries as listed on the original box -
11-17-2016 09:02 AM
First of all, shutdown the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute.
Now, plug in the AC Adapter without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall - do not uninstall anything else here. When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery. Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again. Now plug in the AC Adapter ( with the battery still inserted ) and start the notebook.
2) Update BIOS ; sp77040.exe
Testing and Calibrating the Battery (Windows 10)
Testing and Calibrating the Battery (Windows 8)
Post back the result..
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
I am not an HP Employee