HP-15 keyboard keys (12) not work

[grayrider]

After using and exiting my HP-15 laptop successfully, it was next turned on after 2 days and my password was entered, but could not be accessed due to the fact that required keys were not operating  After accessing Windows 10, testing resulted in the fact that several keys became inactive:  Cap.lock, a, s, d, f, j, k, l, ;, Enter, Pg.n, and #keys.period.  After many attempts to recover, these keys remain inactive.

The laptop was repeatedly turned on, rebooted, drivers deleted and added, and information to resolve researched.

Your hep and expertise in resolving this matter is most appreciated.  Thanks, Paul.

[The_Fossette]

Hi @grayrider

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that some of the keys on the keyboard are not working.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

Follow the steps in the below article and check if it helps.

http://hp.care/2oYlKB6

Let me know how it goes and you have a great day!

Take care.

Cheers!