cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Andrew28
New member
5 4 0 0
Message 1 of 11
3,464
Flag Post

HP 250 g4

HP Recommended
HP 250 g4
Microsoft Windows 10 (64-bit)

Hello, 

 

I have just recently purchased to a HP 250 g4 notebook.

It is currently running windows 10 and it is abnoxiously slow and laggy.

I have updated all hardware drivers and its still slow and laggy.

 

The main issue i have with it mostly is the fact that i am unable to install windows 7 on it.

I have found that other people are having this issue and found the exact picture on a reddit tech post:

http://i.imgur.com/T1JxKAX.jpg

 

Now im using a UBS bootable stick to install the windows, its is not counterfeit one since my University provides licensed software to its students.

 

Just to recap, it looks like the laptop recognizes the USB untill its time to install, giving me the error from the picture.

Legacy mode was enabled and boot priority is set to USB.

 

Help greatly appreciated.

 

10 REPLIES 10
REO51ST
Level 16
25,082 20,596 3,568 8,040
Message 2 of 11
Flag Post
HP Recommended

@Andrew28

 

What USB port are you using???

 

Left side right side???

 

2.0 or 3.0???

 

REO

Was this reply helpful? Yes No
Andrew28
Author
New member
5 4 0 0
Message 3 of 11
Flag Post
HP Recommended

i have tried all the USB ports with no results.

 

I just checked in device manager and under the USB controllers i have 4 things.

-generic USB hub

-inter(R) USB 3.0 extensible host controller - 1.0 microsoft

-USB composite device

-USB root hub

 

should it work i try installing it from a DVD then?

 

I mean i assume its USB 3 due to the second thing in device manager.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,300 119,413 20,746 31,841
Message 4 of 11
Flag Post
HP Recommended

Hi:

 

Looking at the quickspecs for your notebook below, I see it could have come with the Intel® Core™ i5-6200U

 

http://www8.hp.com/h20195/v2/GetPDF.aspx/c04570053.pdf

 

If yours is one of those with that processor...

 

The problem with your notebook is the Skylake chipset, and the lack of USB3 drivers in your windows installation media.

 

The Skylake chipset does not have USB2 support until after you install the chipset driver.

 

The solution for your dilemma is to run this tool on a PC with W8.1 or W10.

 

There is a readme instruction link (found under the release notes section), which will provide you with the information you need to get W7 to install on your PC.

 

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

Was this reply helpful? Yes No
Andrew28
Author
New member
5 4 0 0
Message 5 of 11
Flag Post
HP Recommended

yes but even i install this, when installing the new windows i will have to format the drive, wont that be an issue?

I mean obviously im no computer expert, but ive installed windows many times. Il give it a try and see what happens.

 

Edit: will it just install the windows properly if i just burn a dvd for it?

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,300 119,413 20,746 31,841
Message 6 of 11
Flag Post
HP Recommended

You don't necessarily have to format the drive to install windows 7. 

 

You can always install it on the C:\ drive and let it create a windows.old folder.

 

Then you can move your files, internet favorites, etc over to the W7 installation.

 

I also assume you have gone into the BIOS, enabled legacy mode (which should disable secure boot), correct?

 

You cannot install or run W7 with secure boot enabled.

 

See this general guide for where to access those settings under the section:

Disabling Secure Boot on notebook computers with Windows 8

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03724171

 

If you have the i5-6200 processor, it won't matter if you use a DVD or flash drive.

 

The same problem generally applies...no USB3 drivers and Windows will not install.

 

If it does, then you are lucky.

Was this reply helpful? Yes No
Andrew28
Author
New member
5 4 0 0
Message 7 of 11
Flag Post
HP Recommended

yes everything legacy mode is on and secure is disabled.

 

Does this mean i will be unable to do a clean windows install?

I assume if i pull out the HDD and connect it to my desktop PC i will be able to install windows without any issue?

 

Also thank you for your time and answers!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,300 119,413 20,746 31,841
Message 8 of 11
Flag Post
HP Recommended

You're very welcome.

 

You can do a clean install of W7. 

 

I was writing that it was not necessary to format the hard drive (unless it is in GPT format).

 

You can install windows on your desktop PC, but it is highly unlikely the disk will boot up when you put it back in your notebook.

 

 

Was this reply helpful? Yes No
Andrew28
Author
New member
5 4 0 0
Message 9 of 11
Flag Post
HP Recommended

Alright i tried installing the USB 3 creator utility that you linked.

Instructions were really easy.

Installation gave an error at the very end with a boot.win thing.

 

I am a bit meh about it, also tried a dvd and still didnt work.

 

Id ask you one last thing :D.

 

Can you explain step by steb how i would do a clean install of windows 7?

Like explain like i was completely clueless!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,300 119,413 20,746 31,841
Message 10 of 11
Flag Post
HP Recommended

Hi:

 

Unfortunately, I wouldn't be able to help you with with installing W7 on that platform, since I gave you all of the suggestions I had to offer.

 

If that USB3 creator tool didn't work, then I have no idea what you need to do beyond that.

 

Since you just bought the PC, and it is presumably under warranty, I suggest you contact HP technical support for the country you live in at the link below and see if one of the technical support folks can assist you.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation