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MrRoberts
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HP 8710w graphic glitches on cold boot

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HP 8710w - GC122EA#ABU
Microsoft Windows 7 (64-bit)

Hi all

 

I've noticed lately when cold boot my laptop first thing in the morning, there are graphic glitches all over the screen.

 

After successfully reboot the laptop, the graphic glitches are gone.

 

It only happened when I started up the laptop for the first time on that day.

 

What kind of issue is that? Hope it isn't the graphic chipset on its way out?

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Frija
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Message 2 of 11
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Hello

 

The issue it's know "cold boot failure" and some times the cause it's on the HDD.

 

Suggested tests:

- Reset capacitors (remove battery and AC Adapter and press power button 1minute)

- Update the BIOS

- Restore BIOS defaults

- Update video card driver

- Remove the HDD and boot from a LIVE USB or DVD.

 

If issue persist update all drivers using the HP SoftPaq Download Manager
This software detects what drivers are missing and auto update it.
For more information consult:
http://www8.hp.com/us/en/ads/clientmanagement/drivers-bios.html?jumpid=va_r11260_go_clientmanagement...

To download:

ftp://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe

 

Regards

Frija

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MrRoberts
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It is definitely nothing to do with the operating system because the glitches showed up before Windows loaded.

 

Runs fine via Ubuntu Live USB with all drivers loaded.

 

The HDD is old. Only 60GB. Tried the HP self-diagnosis, which the HDD stopped at 10% for a long time.

 

Will swap the HDD with a spare SSD from another laptop.

 

Did restore the BIOS to factory default and where can I download the latest BIOS update?

 

 

 

 

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Frija
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Hello

 

The last BIOS available it's: F.20 - sp55551.exe

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3355709&swItemId=ob_102172_1&swEnvOid=210...

 

 

HP self-diagnosis, nice I don't remember to tell 🙂

 

Regards

Frija

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****Please mark Accept As Solution if it solves your problem****
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MrRoberts
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Swapped the old hd with a spare ssd and left the laptop cooled down completely. Cold start the laptop and no graphic glitches yet.

 

You might be correct since I couldn't go any further with the old hd using HP self check, which stopped at 10%.

 

Will do one last test in the morning 🙂

 

 

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MrRoberts
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It showed the odd glitches again during cold boot even with a new ssd. Had to reboot 3 times before it looks normal. :Crying:

 

What could be wrong with it? It is a shame.

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Frija
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Hello

 

Thew issue not seams to be in HDD.

 

The other options, are:

- RAM: Remove the RAM and clean contacts with a rubber

- Video card: Only software and firmware (if available)

- Motherboard: Bios update

- Others: Remove the wlan card, ODD and install again

 

If nothing resolve the issue, you must contact local HP Service.

 

Regards

 

Frija

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****Please mark Accept As Solution if it solves your problem****
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MrRoberts
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Nothing help.

Thanks for all your suggestions.

Laptop isn't new so no point getting HP local support

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MrRoberts
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Could a bad LCD invertor have an effect on cold boot failure?

 

I cannot see hd, memory etc need to warm up? Maybe, LCD invertor or the LCD bulb?

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Frija
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Hello

 

It could be!

 

But I don't found docs that prove that.

Usually LCD inverter affect the back light.

Computing is not an exact science 😞

 

You could test:

- Disconnecting the LCD and connect external display to confirm if the issue it's in display.

 

 

Regards

Frija

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****Please mark Accept As Solution if it solves your problem****
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