• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2017 06:15 AM

HP Recommended
Product: pavilion Y7X89EA#ABV
Operating System: FreeDOS

i got 2 inquires :

 

1 - i Just bought this laptop 6 days ago and when i checked the HP assistant it is showing it has only 7 month left in it's warranty which is not correct.

 

2 - when i check online on HP on my laptop it is not supporting any drives nor find y model AU101ne

 

Please advise

1 REPLY 1

‎03-19-2017 03:54 PM

HP Recommended

Hi @R_Stephanos

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the warranty information on HP support assistant is incorrect and you are unable to find the model of your computer online.

 

I’d love to help!

 

I recommend you to contact phone support to get the warranty information updated as per your purchase receipt or else there is an option in HP support assistant to dispute the warranty and follow the on-screen instructions.

 

Please refer to the below link on how to find the model and product number of your computer.

 

http://hp.care/2c1fa4i

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.