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aromazla
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Message 1 of 6
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HP Beatsaudio

HP Recommended
HP Pavilion Beatsaudio
Microsoft Windows 10 (32-bit)
My laptop is only 3 months old, it doesn't turn up at all. I unplugged ac adapter, took battery out, pressed for 15 seconds and still nothing.

any clue??
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erico
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Message 2 of 6
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Do you mean turn on instead of turn up?

 

 




I am not an HP Employee.
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aromazla
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turn on.

i let it on the whole night and then when i turned it off next day it remained off and it hasnt been able to work at all

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erico
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It would help if you identified your notebook with either a complete bproduct number or a product name.

- see This HP web document if you don't how to locate the model number and\or product number.

 

 

There is no notebook called Beats audio. That was the description you have given so far.




I am not an HP Employee.
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aromazla
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True.

The model is hp protectsmart notebook 15-p277no

I am trying to figure out before sending it to technician so i am grateful beforehand

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erico
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Message 6 of 6
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Try removing the battery and holding down the Windows key and the mute key at the same time for 15 seconds.

 

Does the notebook battery charge?

An amber colored led indicates charging and white means fully charged. 




I am not an HP Employee.
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