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Ed-DC
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HP Connection Manager Fatal Error

HP Recommended
HP ProBook 450 G3
Microsoft Windows 7 (64-bit)

Hi,

 

I get the following Hp Connection Manager fatal error message. Can you offer a solution?

 

 

Log Name:      HP Connection Manager
Source:        HPConnectionManager
Date:          5/23/2016 7:24:31 AM
Event ID:      5
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EdsComputer
Description:
2016/05/23 07:24:31.148|00000D8C|Error      |CrashNet::LogUnhandledError{void(System.Exception)}|=============== EXCEPTION INFORMATION ===============

Exception time: 2016/05/23 07:24:31.148
Thread ID: 00000D8C


=============== ASSEMBLY INFORMATION ===============

--- Executing Assembly ---
Full Name: HPConnectionManager, Version=5.0.6.1, Culture=neutral, PublicKeyToken=null
Location: C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
Version: 5.0.6.1
File Version: 5.0.6.1
Creation Date: Tuesday, September 01, 2015 8:05:40 PM
Last Modified Date: Tuesday, September 01, 2015 8:05:40 PM


=============== OUTER EXCEPTION ===============

--- Assembly ---
Full Name: HP.Mobile.Shared, Version=5.0.29.1, Culture=neutral, PublicKeyToken=2fdc0510ae96870d
Location: C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HP.Mobile.Shared.dll
Version: 5.0.29.1
File Version: 5.0.29.1
Creation Date: Tuesday, September 01, 2015 8:06:12 PM
Last Modified Date: Tuesday, September 01, 2015 8:06:12 PM
Exception Type: System.NullReferenceException

--- Error message ---

Object reference not set to an instance of an object.

--- Stack trace ---

   at HP.Mobile.Shared.hpLog.WriteLine(Level level, String value, Object[] objects)
   at HP.Mobile.Shared.hpLog.TraceOut()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="HPConnectionManager" />
    <EventID Qualifiers="0">5</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-05-23T11:24:31.000000000Z" />
    <EventRecordID>1195</EventRecordID>
    <Channel>HP Connection Manager</Channel>
    <Computer>EdsComputer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2016/05/23 07:24:31.148|00000D8C|Error      |CrashNet::LogUnhandledError{void(System.Exception)}|=============== EXCEPTION INFORMATION ===============

Exception time: 2016/05/23 07:24:31.148
Thread ID: 00000D8C


=============== ASSEMBLY INFORMATION ===============

--- Executing Assembly ---
Full Name: HPConnectionManager, Version=5.0.6.1, Culture=neutral, PublicKeyToken=null
Location: C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
Version: 5.0.6.1
File Version: 5.0.6.1
Creation Date: Tuesday, September 01, 2015 8:05:40 PM
Last Modified Date: Tuesday, September 01, 2015 8:05:40 PM


=============== OUTER EXCEPTION ===============

--- Assembly ---
Full Name: HP.Mobile.Shared, Version=5.0.29.1, Culture=neutral, PublicKeyToken=2fdc0510ae96870d
Location: C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HP.Mobile.Shared.dll
Version: 5.0.29.1
File Version: 5.0.29.1
Creation Date: Tuesday, September 01, 2015 8:06:12 PM
Last Modified Date: Tuesday, September 01, 2015 8:06:12 PM
Exception Type: System.NullReferenceException

--- Error message ---

Object reference not set to an instance of an object.

--- Stack trace ---

   at HP.Mobile.Shared.hpLog.WriteLine(Level level, String value, Object[] objects)
   at HP.Mobile.Shared.hpLog.TraceOut()</Data>
  </EventData>
</Event>

2 REPLIES 2
HP-RJ
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HP Recommended

Same problem with all our HP 840 G3 models

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EricChiu
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HP Recommended

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_164776_1

- Fixes an issue on systems running the Windows 7 operating system where .NET Framework does not update properly from version 4.5 to version 4.6.1.

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