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12-04-2011 03:31 PM - edited 12-04-2011 03:33 PM
Well despite using CoolSense for the past 2 months I've owned this notebook it is now all of a sudden saying that it is not supported on this machine... Umm yeah. It has literally just shown up out of the blue as the last thing I did was install the latest AMD graphics drivers, I did that yesterday but CoolSense has worked since then but has literally just stopped...
Any help with this?
EDIT: Oh and I'm using a Dv6-6176sa with all the latest drivers and updates, etc...
12-04-2011 06:46 PM
Please install latest HPSA from here
I am an HP employee!!
12-06-2011 06:41 AM - last edited on 04-18-2016 03:47 PM by OscarFuentes
Older Notebooks goes with CoolSense 1.0 which was called HP Thermal Assistant which was part of HPSA. As of now newer models go with CoolSense 2.0/2.1. You need to install them separately for feature to show up in HPSA.
Refer below link for more info
I am an HP employee!!
09-13-2012 09:18 PM
i had the same problem and yes i tried all the solution like installing new coolsense or updating hp assistant but no use , but i found the solution and i hope it will work with you , make sure that HP software Framework service is running by: "if was not there in services download it from HP Customer Care" ::
run >type: services > look for : HP software Framework service: right click chose properties the make the startup type automatic and click the start button after that try to run the coolsense 😉
hope it help for everyone..
11-15-2012 12:20 AM
I am having a similar problem, maybe the same, I don't know. My computer automatically installed the latest Support Assistant, and since then Coolsense won't start. When I click the icon, it says that the specified path to HPThermalAssistant does not exist. I've tried re-installing coolsense and solution center. When I try to install coolsense, the installer just goes away at one point, then Windows says that the program may not have been installed correctly. HP Coolsense isn't listed in my Programs and Features list, so I can't uninstall it, and I've tried following the path that the link to Coolsense says to follow, and the HPThermalAssistant folder isn't in the Resources folder, like the path says it should be. Any Ideas?? Thanks
12-05-2012 01:37 PM - edited 12-05-2012 01:44 PM
Thanks for dropping some words on this.
But I find your and HP's response in general unsatisfactory. I am still clueless after reading them.
I have a dv6t i& quad core, above average equipped. It's not very new (bought beginning of 2010). It has neither Thermo Assist nor CoolSense. I don't have a problem with this. I just have a problem if I can actually install it at all.
You said some models don't support it. Fair enough. But all I care is if MY MODEL supports it. I have no clue. No one says a word while giving out responses. I installed. The installation failed, without any message (this is highly expected, should I say?).
So how do I know if my HP laptop supports it or not?
BTW, my laptop is so hot that I use it to boil eggs all day to feed myself. I don't even play games or video, except that some web sites inevitably include Flash contents.