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HP ENVY 17-1195eo Notebook PC can't read and write any DVD

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HP ENVY 17-1195eo Notebook PC can't read and write any DVD, but can read and write any CD. Hardvare device DVDWBD TS-TB23L. 

HP media smart DVD  malfunktion. Any DVD program malfuntion

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Hi,

 

The following procedure will test if your notebook can start from a bootable DVD disc in the optical drive - the advantage of trying this is that it will rule out any possible Windows driver error as the optical drive drive is under the control of the Bios when starting the notebook.  So if you find that the notebook will not boot from the DVD, then it's almost certainly a Hardware fault in the drive itself and it will need to be replaced.

 

Using another PC to create a Windows 7 Rescue CD and DVD.  Download the relevant ISO from the link below.

 

Windows 7 32bit

 

Windows 7 64bit

 

You need use an application such as ImgBurn to correctly burn the ISO to a CD and then also burn it to a DVD - a guide on using ImgBurn to write an ISO to a disc is Here

 

Once created, shutdown the notebook.  Tap away at the esc key as you start the notebook.  Insert the Rescue DVD you've created, select Boot Options ( usually f9 ), use the arrow keys to select the CD/DVD drive and hit enter - if you get a prompt to 'Press any key to continue', do so.

 

If the notebook boots from the DVD, let the first screen come up ( this will show repair options etc ) then just remove the DVD and restart the notebook.

 

Let me know.

 

Regards,

 

DP-K

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Windows Insider MVP

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Hi DP-K

Thank You for your ansver. 

Unfortunately ImgBurn, like CyberLink PowerDVD 12 and HP Media Smart can't see and can't open any DVD from Windows. Consequently, it is impossible to create any image. 

But! Bios display correct device and Windows is finding that any device driver haven't malfunction. Plus, Bios can open all discs, but not Windows. Windows go well just with CD.

P.S. I have Win8 Pro 64 bit witch boot form DVD correct. 

All possible check form HP, Win and 3th IT programs find no hardvare or driver malfunctions, but device can't see DVD and BR form any Windows version (Win 7 64 or Win8 64).

 

Best regards 

Arturas

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