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08-16-2015 01:01 PM
Noticed flexibility increase at first then the left hinge on closing pop and split the case. I was fortunate to get it back in place and snap it back it but it is tenative at the best. I am not seeing any proactive movement on HP side on this chronic issue. What is up with that. I just bought another HP and even have my HP Pavilion dv4-1435dx sitting next to me. HP has been my choice for laptops over the last 20 years almost. Get off the throne and do something for all of us..... Alternatives are out there with the Thunderbolt coming out on Asus and on Sony's. So keeping all of the people in this forum who seem to be long term users and customers and not loopy lous looking for a hand out.
Solved! Go to Solution.
08-16-2015 01:20 PM
Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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08-24-2015 08:05 AM
I see many different options to this CHRONIC fault that the tension and tork from the Envy and Paililion laptops. Even sending it in for repairs would bring a question mark! See this and many of the innovative fixes are are doing to save the HP Laptop from being thrown aside. As you can see from the amount of queries ofon the problem and the brand most mentioned..... HP When the screws are broken off the base of the case be it one screw or two the options are only various forms of glue ala hot glue, gorilla glue NOT recommended expnsion and mess or HP Weld. https://www.youtube.com/watch?v=8KxHgdN4cL8
01-31-2016 09:58 PM - last edited on 02-01-2016 08:48 AM by kevin-t
I had exactly the same thing happen to me.
My first call to HP for repair guidance led me to a support representative who quoted me a repair quote greater than $300.
In Amazon product reviews for HP laptops I found:
I made quite an effort writing to that email.
HP got back to me to discuss my issue and quoted me a repair price of just over $200 and would discount it to about $120. I didn't bite.
I wrote to the email again in a nice way talking about this forum and all the hinge discussions, something about the hinge not being a "sixsigma" design...
About a week later another HP representative contacted me and offered a free repair. But only this once the representative warned. When I get the laptop back I am selling it.
11-07-2017 08:47 AM - edited 11-07-2017 08:51 AM
Same issue here. This is the 4th HP laptop my family has that the hinges have broken. I continue to use HP laptops but am shopping for a replacement now. HP needs to hire some engineers that can redesign their laptop hinges. This is a wide spread HP issue that has existed for years and across multiple products. I am careful with my laptops and this is not from abuse. My HP laptop is used primarly as a desktop and the lid is opened or closed only a few times per month.
11-07-2017 10:12 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.