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AmyBlueNova
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HP ENVY NOTEBOOK - Broken in 4 months

HP ENVY NOTEBOOK

DON'T BUY THIS PRODUCT. 

 

I switched from Apple to HP in January 2017, thinking it was a smart move as the laptop was half the price. £700 and 4 months later, the bottom casing has cracked and apparently my warrenty won't cover it. 

 

The crack came as no fault of my own. I have not dropped it or mishandled it. It was a lot of money for me to spend and so I treated the product with the upmost care. Yet HP would like to charge me £137 to replace the casing. £137 for cheap, poor material that cracked within 4 months? 

 

Upon buying this product I was told it was indestructible and wouldn't break easily. 4 MONTHS LATER??? 

 

This laptop is not worth it and HP are a terrible company. 

 

 

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HP ENVY NOTEBOOK - Broken in 4 months

A laptop is "indestructible"? 

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AmyBlueNova
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HP ENVY NOTEBOOK - Broken in 4 months

Ok I knew she was exaggerating but she was trying to explain that the hardware was not easily broken!

 

Of which, it definitely is not. 

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HP ENVY NOTEBOOK - Broken in 4 months

A picture of the damage might help. Sometimes this Forum can lead to things happening. No promises but if it is unexplained obviously not user-caused damage you have some equities in your favor. 

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AmyBlueNova
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HP ENVY NOTEBOOK - Broken in 4 months

Please see image below. I don't have strong hopes up after spending 20 minutes on the phone to HP Support. 

 

 

 

IMG_2502- crack.jpg

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