- HP Community
- >
- Archived Topics
- >
- Notebooks Archive
- >
- Re: HP ENVY NOTEBOOK - Broken in 4 months
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Note on archived topics.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
HP ENVY NOTEBOOK - Broken in 4 months
05-04-2016 07:50 AM
DON'T BUY THIS PRODUCT.
I switched from Apple to HP in January 2017, thinking it was a smart move as the laptop was half the price. £700 and 4 months later, the bottom casing has cracked and apparently my warrenty won't cover it.
The crack came as no fault of my own. I have not dropped it or mishandled it. It was a lot of money for me to spend and so I treated the product with the upmost care. Yet HP would like to charge me £137 to replace the casing. £137 for cheap, poor material that cracked within 4 months?
Upon buying this product I was told it was indestructible and wouldn't break easily. 4 MONTHS LATER???
This laptop is not worth it and HP are a terrible company.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
HP ENVY NOTEBOOK - Broken in 4 months
05-04-2016 08:01 AM
Ok I knew she was exaggerating but she was trying to explain that the hardware was not easily broken!
Of which, it definitely is not.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
HP ENVY NOTEBOOK - Broken in 4 months
05-04-2016 08:03 AM
A picture of the damage might help. Sometimes this Forum can lead to things happening. No promises but if it is unexplained obviously not user-caused damage you have some equities in your favor.

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
HP ENVY NOTEBOOK - Broken in 4 months
05-04-2016 08:12 AM
Please see image below. I don't have strong hopes up after spending 20 minutes on the phone to HP Support.