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LaurenF95 Student
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HP ENVY Notebook 15 broken hinge

HP ENVY Notebook 15-as002na
Microsoft Windows 10 (32-bit)

I have had my laptop for a month, kept it in a laptop case and never dropped or banged it. Opened it one day and one of the hinges seems loose and clicks whenever I open the laptop. Bought it from the actual HP site, has anyone had this problem aswell and managed to get in contact with someone who could get it fixed?

 

Thanks.

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HP Recommended

HP ENVY Notebook 15 broken hinge

@LaurenF95

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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