12-07-2016 05:21 AM
My laptop just switches off after approximately 20-30 minutes of being on. This occurs both when the battery is in and when is has been removed. It is not POWERING DOWN, but rather just blanking out like all power has suddenly been switched off. Prior to this happening there had been no recent software updates and it had not been malfunctioning in any other way. Once it swiches off it will restart as normally as if it were being powered on for the first time after being switched off. There are no error messages coming up. I've checked the battery using hp diagnostic tool and this came up fine. Also as I've stated it happens even when the battery is not in place.
Please could anyone shed any light on why this is happening. I've noticed that doing a Google search this has happened to others, but there is no reports on what the problem may be or indeed how to fix it.
12-07-2016 05:29 AM
Have you tried running a full component scan in the UEFI diagnostics? F2 as you power up. Cutting out like that is usually a bad hard drive, bad memory or a bad video chip on the motherboard. The diagnostics will test for any of those hardware issues.
12-07-2016 05:38 AM
No, I haven't tried what you've suggested. I'll do so and report back. I do however, have a concern that should trying to run this last longer than 20 minutes the machine will switch off. I will try to run the test regardless.
Thanks fr replying so promptly.
12-08-2016 07:28 AM
I've tried doing as you suggested but unfortuately as I suspected my machine switched off after it's usual 20-30 minute mark of being on.
So once again I'm back to square one. It is completely impossible to run any kind of diagnostic, which will take longer than 20 or 30 minutes to complete, as the machine will switch itself off.
Are you able to recommend any alternate solution??
12-08-2016 03:37 PM
Thanks for taking the time to come to my aid.