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04-26-2014 12:23 PM
Hello, this error is occuring on my son's laptop this is just over 1 year old. It's an HP Envy Ultrabook with an internal battery so it's not as simple as just swapping in a new battery. I have to disassebly the computer to change the battery.
The computer displays this error and then goes in to the bootup where the hp logo is displayed and it looks to be booting normally. After about 10 seconds the computer just shuts down and cannot be turned back on. The orange LED next to the power supply connection also turns off and I cannot restart the computer unless I unplug the power supply and then plug it back in at which point the orange LED lights back up but then the same problem occurs when I hit the power button.
04-29-2014 03:15 PM
Pricecly almost the same exact problem im having, my power just cuts off and will turn off again when the power is unplugged. but for whatever reason dosnt happen as frequent with my old battery
04-29-2014 04:40 PM - last edited on 03-06-2017 02:29 PM by OscarFuentes
Hi jss127. The error "Primary (internal) Batter (601) Error" seems to indicate a problem with the battery. If you have tried multiple batteries, it could be a system board issue. Either way it is hardware failure. I recommend contacting phone support for your repair options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
Justa_averageJo, it sounds like your battery is not holding a charge. You can use this troubleshooting to identify if it is the battery, or some other component causing the issue: Battery Does not Power Notebook or Hold a Charge