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10-19-2014 11:00 PM
I have an HP ENVY m6-1225dx Notebook PC Running on Windows 8. It has been working fine until I did a Windows update (for Windows 😎 and it started having issues with the touchpad. The touch screen and keyboard work fine. But the touchpad makes the mouse move irraticly and highlight, drag, and/or click on things I'm not intending to do so with. I was wondering what may cause this issue, and if there is anything that can fix this. I've tried running a full computer scan, checking for HP updates or further Windows updates. I can't seem to find anything that would cause the problem.
10-21-2014 03:18 PM - last edited on 03-08-2017 05:21 PM by OscarFuentes
I have read your post on how the TouchPad on your notebook computer is not working correctly, and I would be happy to assist you in this matter!
This issue can sometimes be caused by a software problem, hardware defect or a conflict with an update. To further diagnose this issue, I recommend following the steps in this document on Using and Troubleshooting the TouchPad or ClickPad (Windows 😎. This should help return the TouchPad on your computer to working order.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
10-22-2014 08:24 AM - last edited on 03-08-2017 05:25 PM by OscarFuentes
Hello again ariccastro94,
It is good to hear from you again!
If you have followed all of the troubleshooting steps in the document provided above, I recommend restoring your notebook back to a previous point where the TouchPad was working correctly. To do this, please follow this document on Using Microsoft System Restore (Windows 😎.
If the TouchPad still is not functioning correctly, I recommend performing a backup and recovery of your Operating System. This can be done by following this document on Backing Up Your Files (Windows 😎, as well as Performing an HP System Recovery (Windows 😎. This should help return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
I hope this helps!
10-23-2014 03:20 PM
11-12-2014 01:03 PM
This is the worst computer I have ever used. Even worse than the old desk top my grandparents had that ran on dial-up internet. The touchpad has nothing but problems. I have already went back to the store I purchased this computer from and had it replaced so I know it's not an isolated problem. Every HP ENVY m6-1225dx Notebook PC has issues with the touchpad. And the only fix is using an external mouse which defeats the purpose of having a laptop.
I spent over 6 months saving up to buy this laptop because I wanted a decent midrange laptop. So far it's been I payed $600 for a huge headache and hassel. Your tech support is useless, not a single solution has permanently solved the problem. I gurantee I will no longer be using HP products and I will discourage people from buying them. Your designs up to 2012 were good and performed well. But buying a new laptop in 2014 and I wasted my money and have had problems since purchase.
What manufacturer would you recommend that won't sell me a headache?
11-12-2014 01:36 PM
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.