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Joz
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HP Envy 15 Notebook PC Factory reset problem

HP Recommended
HP Envy 15 Notebook PC
Microsoft Windows 8 (64-bit)

When I bought my HP Envy 15 Notebook PC, the Operating System was Microsoft Windows 8 (64-bit) pre-installed. After I received my new notebook, I partitioned my hard drive for installing the software on C and for storing my documents and data on D and E. F is left for recovery. Later as time goes by, I upgraded to Windows 8.1 and eventually to Windows 10. 

 

In Windows 10 (64-bit) Operating System, I noticed Blue Screen errors frequently resulting in my notebook to restart and my unsaved work sessions to be lost. So with the advice of few technicians from HP Support Assistant, I reset my notebook to Factory settings.

 

The process tp reset to factory settings is by restarting the computer and repeatedly pressing F11 button to boot the screen and follow the screen instructions to troubleshoot and reset to the original factory settings.

 

The present condition is running Windows 8(64-bit). I noticed it didnt really reset to the original factory settings. My hard drive are still partitioned and my data are not erased. The only things changed are my installed third party software are erased and my winows is reverted back to Windows 8 (64-bit). Even my internet explorer saved pages in Favourite bar are there. Now I can't even connect to HP Support assistant chat for technical enquiry and the result I received is my product is not registered. My recovery drive letter is changed.

 

Can someone help? Is this factory reset? I performed two times but still the same as mentioned above. Thanks.

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lasvegaswireman
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HP Recommended

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

 

hp label.png

 

Windows 10 changes the way some things work, and you may have performed a Windows reset. This is not the same as using HP Recovery methods. I would suggest backing up all of your personal data/information and then initiate the HP Recovery Manager to start a HP System Recovery or Factory Reset. If these choices are unavailable and "F11" also fails to work, please try marking the larger of the recovery partitions as active using the Windows Disk Management console. Please see Marking a partition as active to do so. This partition should be  around 15 - 20GB in size. If all of the above methods fail to work, please contact official HP Support to order HP Recovery Media.

 

If you have any further questions, please don't hesitate to ask.

 

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Frank

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