ImtiazRushdi Honor Student
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HP Envy 15-as001nx Motherboard Issue

Envy 15-as001nx
Microsoft Windows 10 (64-bit)

Hello,

I bought my laptop from Saudi Arabia on October 2016 with global warranty. Recently I travelled to Zambia with my laptop for work. After using it for sometime it got crashed without any reason. It was neither booting up nor it was taking any power from the adaptor. It had a global warranty for it but I didn't found any warranty coverage here. Then I took it to a local sevice center; where they show me the motherboard is cooked. I need to replace the motherboard to bring it back online. Please suggest me where can I find motherboard for this model. The part number for this motherboard is 857242-001.

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Dean Dean
Dean
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HP Envy 15-as001nx Motherboard Issue

If the unit is covered by warranty, then see if you can find a center near you

http://welcome.hp.com/country/w1/en/support.html

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ImtiazRushdi Honor Student
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HP Envy 15-as001nx Motherboard Issue

There are no authorized partner who cover global warranty; they only cover warranty for Africa. So I don't have any option other that buying a new motherboard and replace the existing one with my own money. Please suggest a way forward.

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Dean Dean
Dean
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HP Envy 15-as001nx Motherboard Issue

I noticed the part number posted is for a non-Windows machine, as seen in the MANUAL.  iI did not find anyone selling that.  A HP parts supplier might have the Windows version of the motherboard, 857242-601, I did find a supplier posting that.

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ImtiazRushdi Honor Student
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HP Envy 15-as001nx Motherboard Issue

Can you please help me with the link for 857242-601?

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Dean Dean
Dean
8748 786 2264
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HP Envy 15-as001nx Motherboard Issue

857242-601

http://store.emprgroup.co.nz/p-452426-857242-601.aspx

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