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Honor Student
Posts: 1
Member Since: ‎02-06-2016
Message 1 of 8 (676 Views)

HP Envy 17 Touchsmart left hinge broken

Product Name: HP Envy 17
Operating System: Microsoft Windows 8 (64-bit)

I am having the same problem as those on the following posting:

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing...

 

My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

Provost
Posts: 9,486
Member Since: ‎07-16-2011
Message 2 of 8 (582 Views)

Re: HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

  

I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

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Student
Posts: 1
Member Since: ‎03-15-2016
Message 3 of 8 (411 Views)

Re: HP Envy 17 Touchsmart left hinge broken

I'm having the same problem on; left hinge of my Envy TS 17, the hinge pushes the back cover everytime I open this laptop.

Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 4 of 8 (409 Views)

Re: HP Envy 17 Touchsmart left hinge broken

@azz2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP
Honor Student
Posts: 2
Member Since: ‎03-10-2016
Message 5 of 8 (321 Views)

Re: HP Envy 17 Touchsmart left hinge broken

Like the many others on here, I have an HP Envy TouchSmart 17 that for no reason began to separate on the left side when opening the lid.  Furthermore,shortly thereafter, a warning message came on the computer saying the cooling fan was non-functional and it was shutting down.  It's out of warranty - I bought it in December 2013, so it's a little over two years old.  Still, this is clearly a design flaw - can I at least get some kind of discount on getting it repaired?  It's ludicrous to think an expensive laptop should become unusable after just over two years of gentle use.

 

Thanks,

Scott

Student
Posts: 1
Member Since: ‎03-27-2016
Message 6 of 8 (221 Views)

Re: HP Envy 17 Touchsmart left hinge broken

Having the same issue. Would like a response.

Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 7 of 8 (204 Views)

Re: HP Envy 17 Touchsmart left hinge broken

@llong007

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP
Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 8 of 8 (123 Views)

Re: HP Envy 17 Touchsmart left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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