Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
drumnguy Honor Student
Honor Student
1 0 1
Message 1 of 8
709
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

HP Envy 17
Microsoft Windows 8 (64-bit)

I am having the same problem as those on the following posting:

 

http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing...

 

My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

7 REPLIES 7
Provost
Provost
9487 1669 4684
Message 2 of 8
615
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

  

I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
0 Kudos
azz2 Student
Student
1 0 0
Message 3 of 8
444
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

I'm having the same problem on; left hinge of my Envy TS 17, the hinge pushes the back cover everytime I open this laptop.

0 Kudos
Retired Omar-E
Retired
10015 119 417
Message 4 of 8
442
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

@azz2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP
0 Kudos
ScottBRLa Honor Student
Honor Student
2 0 1
Message 5 of 8
354
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

Like the many others on here, I have an HP Envy TouchSmart 17 that for no reason began to separate on the left side when opening the lid.  Furthermore,shortly thereafter, a warning message came on the computer saying the cooling fan was non-functional and it was shutting down.  It's out of warranty - I bought it in December 2013, so it's a little over two years old.  Still, this is clearly a design flaw - can I at least get some kind of discount on getting it repaired?  It's ludicrous to think an expensive laptop should become unusable after just over two years of gentle use.

 

Thanks,

Scott

llong007 Student
Student
1 0 0
Message 6 of 8
254
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

Having the same issue. Would like a response.

0 Kudos
Retired Omar-E
Retired
10015 119 417
Message 7 of 8
237
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

@llong007

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP
0 Kudos
Retired Duane_D
Retired
4641 51 154
Message 8 of 8
156
Flag Post
HP Recommended

HP Envy 17 Touchsmart left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation