HP Envy 17t Quad Broken Hinge

[k-e-p]

The left hinge has had a noisy snap when the computer was closed for some time. (I thought the case was warped from leaning my elbow on it.) But after the fan started rattling then quit working, I took the bottom panel off and discovered lots of small black plastic pieces, one of which had jammed the fan. The plastic pieces are from the hinge -- broken off from where the plastic has failed to hold the grommets. The hinge is so stiff it will barely move. The right hinge has some of the same damage as well.

[kevin-t]

@k-e-p

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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