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Student
Posts: 1
Member Since: ‎08-16-2016
Message 1 of 2 (107 Views)

HP Envy 17t-j100 broken left hinge

Product Name: HP Envy 17t-j100
Operating System: Microsoft Windows 10 (64-bit)

I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.  

 

Is there any assistance available from HP?  I am sure this is a manufacturing defect.

 

Regards,

0 Kudos
Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (97 Views)

Re: HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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