Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
txtxun Student
Student
1 0 0
Message 1 of 2
111
Flag Post
HP Recommended

HP Envy 17t-j100 broken left hinge

HP Envy 17t-j100
Microsoft Windows 10 (64-bit)

I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.  

 

Is there any assistance available from HP?  I am sure this is a manufacturing defect.

 

Regards,

1 REPLY
Retired Duane_D
Retired
4641 51 154
Message 2 of 2
101
Flag Post
HP Recommended

HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation