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jrussellevv Student
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HP Envy Hinge / Case Broken

M6-n010dx
Microsoft Windows 8 (64-bit)

I have a HP m6-n010DX ENVY TouchSmart 15.6 Inch Touch Screen Laptop and I take great care of it.  However, as I was opening it the other day, the hinge on the left side pushed the bottom case and broke the screw hole.  Now everytime that I open it, it pushes the bottom case.  I beleive the hinge and the case are both defective and I have seen a lot of complaints on this.  This is no longer under warranty, and I was wonding if there was a product recall for this factory defect?

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HP Envy Hinge / Case Broken

@jrussellevv

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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