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Tutor
Posts: 2
Member Since: ‎10-14-2014
Message 1 of 8 (60,934 Views)
Accepted Solution

HP Envy TouchSmart Notebook won't turn on

I have a new HP ENVY TouchSmart Notebook, not sure of the model.

 

It has been working fine and this morning it will not turn on.  It is plugged in but nothing.  I have checked the socket and it is fine. 

 

Help?

 

 

Accepted Solution

Re: HP Envy TouchSmart Notebook won't turn on

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you

 

It looks like you are not able to Power ON the Notebook inspite of trying multiple times

We will surely assist you with this issue

 

Please find the tips and steps involved in resolving this issue:

01. Remove all Peripherals and Cables, Disconnect them and try to Power ON the Unit

 

02. Check for LED Light Status and ensure Power Button spring action is normal

Note: With No Power Scenario there would be no LED lights

 

03. Swap with a known good Power Cord and Power Adapter

 

04. Incase no Adapter is available, Check if the Power Adapter is slightly warm

Note: This will give us a hint that the Power Adapter might be fine

 

05. Do you know if the Notebook was in Battery or Power Adapter Mode when you used it for the last time

Note: Ensure there is no liquid spillage or Power Outage

 

06. Turn OFF the Notebook

07. Un-plug the Power/AC Adapter and also remove the battery too

08. Press and Hold the Power Button on the Notebook for a full minute

09. Now let's re-insert the battery back in and plug back the Power/AC Adapter

10. Start the Notebook.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

View solution in context
Regents Professor
Posts: 4,321
Member Since: ‎07-31-2014
Message 2 of 8 (60,927 Views)

Re: HP Envy TouchSmart Notebook won't turn on

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you

 

It looks like you are not able to Power ON the Notebook inspite of trying multiple times

We will surely assist you with this issue

 

Please find the tips and steps involved in resolving this issue:

01. Remove all Peripherals and Cables, Disconnect them and try to Power ON the Unit

 

02. Check for LED Light Status and ensure Power Button spring action is normal

Note: With No Power Scenario there would be no LED lights

 

03. Swap with a known good Power Cord and Power Adapter

 

04. Incase no Adapter is available, Check if the Power Adapter is slightly warm

Note: This will give us a hint that the Power Adapter might be fine

 

05. Do you know if the Notebook was in Battery or Power Adapter Mode when you used it for the last time

Note: Ensure there is no liquid spillage or Power Outage

 

06. Turn OFF the Notebook

07. Un-plug the Power/AC Adapter and also remove the battery too

08. Press and Hold the Power Button on the Notebook for a full minute

09. Now let's re-insert the battery back in and plug back the Power/AC Adapter

10. Start the Notebook.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

I am an HP Employee
Tutor
Posts: 2
Member Since: ‎10-14-2014
Message 3 of 8 (60,919 Views)

Re: HP Envy TouchSmart Notebook won't turn on

Thanks very much.  It worked.

 

Holly

 

PS: I could not find the KUDOS button but IT WORKED.

Honor Student
Posts: 2
Member Since: ‎04-02-2015
Message 4 of 8 (60,035 Views)

Re: HP Envy TouchSmart Notebook won't turn on

I have tried taken out the battery and the power adapter. Have pressed and hold the power button for a minute and even longer. Put back battery and power and still nothing. Please assist  !!!

Top Student
Posts: 2
Member Since: ‎05-02-2015
Message 5 of 8 (59,629 Views)

Re: HP Envy TouchSmart Notebook won't turn on

I removed the battery and power cord and held down the power button for 1 minute reconnected the battery and power cord and it still will not power on. I do not see the light by the power cord. I used another working power cord and still nothing. Please help.

Top Student
Posts: 1
Member Since: ‎07-13-2015
Message 6 of 8 (58,090 Views)

Re: HP Envy TouchSmart Notebook won't turn on

Thankfully it worked!!
Top Student
Posts: 2
Member Since: ‎05-02-2015
Message 7 of 8 (58,065 Views)

Re: HP Envy TouchSmart Notebook won't turn on

This did not work for me. I had to send it back to HP and they replaced the motherboard. 

Top Student
Posts: 1
Member Since: ‎11-11-2015
Message 8 of 8 (53,830 Views)

Re: HP Envy TouchSmart Notebook won't turn on

Life. Saver.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation