Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
isteak007 Honor Student
Honor Student
2 1 0 0
Message 1 of 3
132
Flag Post
HP Recommended

HP Envy Touchsmart 15 Broken Hinge

HP Envy Touchsmart 15
Microsoft Windows 10 (64-bit)

 I purchased a HP envy touch smart i7 laptop in 2014 from Bangladesh. But after using it for 3 months the hinge broke off and one side cover is gap open where hinges broke. I was wondering how could it happen? As I didn't do any forcing on this.

So I took it to the computer source the distributor from whom I purchased it. They told me it is not under warranty cover as the parts is broken. So I am using it like that for 2 years as PC. So I don't have to close the lid. But Now I know there is a lot of people facing the same problem. Hinges broken problem. 

 

So I would like to ask If this is a manufacturer defect? and What is the solution for broken hinges?

 

 

0 Kudos
2 REPLIES 2
Retired danny-r
Retired
8251 7100 141 469
Message 2 of 3
112
Flag Post
HP Recommended

HP Envy Touchsmart 15 Broken Hinge

@isteak007

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
0 Kudos
isteak007 Honor Student
Honor Student
2 1 0 0
Message 3 of 3
67
Flag Post
HP Recommended

HP Envy Touchsmart 15 Broken Hinge

Well, they took my information. But nobody contacted me.  I messaged several times for a reply, But they didn't reply after taking my information. It's very unfortunate.

 

I will recommend everyone not to buy HP Envy Laptop because of the manufacturer defect of the hinges. I wanted to purchase new HP omen series but give up the idea for now.

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation