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Posts: 1
Member Since: ‎11-14-2016
Message 1 of 2 (106 Views)

HP Envy Touchsmart 17" Broken Left Hinge

[ Edited ]
Product Name: Envy Touchsmart 17"
Operating System: Microsoft Windows 10 (64-bit)

Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

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Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (101 Views)

Re: HP Envy Touchsmart 17" Broken Left Hinge


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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