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12-04-2016 12:57 PM
I purchased my HP Envy on 8/24/2012. About a year later one of the hinges broken and began to pull the screen apart and crack the piece that borders the screen. I spoke with HP about this and they told me these hinges were known to be bad and that they would repair my laptop for FREE. My laptop got fixed and has since had no problems, until this afternoon when A HINGE BROKE and cracked the casing around the screen and now wires are exposed and the frame is torn. It can no longer be closed and is not portable. It happend all at once, I closed my laptop this morning and when I opened it this afternoon, it broke. Anyone have any ideas how to fix it? An online video for repair, where to buy hinges? etc.
I called HP and the representative told me that they WOULD NOT repair the piece, even for a charge, because when a lap top is 4 years or older they get rid of the parts to repair them? Seems incredibly odd to me...
I am a graduate student about to start the last week of my semester and am incredibly upset that HP appears unwilling to provide support to someone who has faithfully used HP products, especially in the new age of Macbooks.
12-04-2016 01:07 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about thathere.
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