Note on archived topics.
09-20-2014 07:13 PM
Does anybody have a clue how to get the fingerprint scanner to actually work ? - in all the time I`ve had this laptop it`s NEVER really functioned properly.
1. It keeps losing its registry settings - & I find myself constantly having to uninstall it and scan for thedevice again just to get it to even light up.
2. it point blank refuses to take a fingerprint scan, - according to it , the sensor is either too dirty , I`m moving my finger too fast or using the "wrong" stroke when scanning.
if its such a unreliable device - why even include it in this otherwise excellent laptop? - I have no issues with the actual machine itself, other than its running the awful windows 8.1 operating system - which I find is bugged beyond belief- I`d really much have preferred to buy this laptop with windows 7 on it but thats another story entirely...sigh.
Back to the fingerprint scanner - has ANYONE got it to work?
09-23-2014 10:10 AM - last edited on 03-08-2017 02:21 PM by OscarFuentes
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how you are not able to get the fingerprint scanner to work on your notebook computer, I would be happy to assist you in this matter!
To configure the fingerprint reader, I recommend following this document on Using HP SimplePass Fingerprint Reader (Windows 8). This should help to setup your passwords and use the fingerprint reader for login and website passwords.
For further assistance, I will need to know:
- The Product and Model Number of your notebook computer.
- If your computer has completed all of its important Windows Updates.
- If you have updated your HP drivers using the HP Support Assistant.
- If this is an on-going, or recent issue.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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09-24-2014 12:23 PM
The PC is an HP Envy Laptop PC with a Core i7 processor and 12GB of RAM and an Nvidia Geforce video card, unfortunately I cannot give you the model number at present for good reason, - I`m downloading a large file which will take several hours to complete. So going into the bios is out at the moment.
I did look underneath it and there is NO product label on it, - also I tried the Fn key plus Esc key combination and absolutely NOTHING happened onscreen.
I have windows update turned OFF and again for good reason, recently an update completely destroyed all functionality of windows 8.1 and threw me into a repair loop, - none of the actual windows recovery options worked and I had to factory reset and re-install everything., - of course with the updates switched ON, - the next time I cycled the power it just tried to load the errant update again and this killed the operating system again, therefore I now keep them switched firmly OFF.
I have neither the time , patience or skill to find out WHICH of the many updates is causing the problem so now work under the premise of "if it works - leave it alone" and refuse to download or run any more windows updates as I know that the first time I do this , it will again kill the operating system.
The driver for the reader is the latest one - it has to be because I deleted it and redownloaded it to cure the registry issue. - (It has since stopped lighting up again btw).
This is an otherwise fine machine , - its fast & responsive (once its got going lol), - even if it does take an age to boot up , but I blame the poor operating system for that , not the hardware. - With windows 7 in it , this machine would be awesome but with windows 8 its hobbled. I`ve found Windows 8 to be the worst and buggiest Operating system I`ve ever used and truly would not wish it upon an enemy - it`s THAT bad.
To be honest I think I`m just going to live with it, as conveinient as it would be to sign in with a swipe of my finger the fact that its never worked does put me off a great deal , - my post was more out of curiousity than anything as I wondered if this was a common problem or whether I`d just got a bad reader in mine.
Thanks for your help.
11-19-2014 05:20 AM
No solutions, just solace. I have essentially the same machine and problem. The F-reader for me is just uselessly sporadic. It lights up only 50% of the time I open the cover and of that 50%, is able to read the stroke about another 50% for a total success rate of maybe 1 in 4. I just live with it as just another Windows bling-thing gone bad... never tried re-installing the driver. Pretty much the same opinion RE: Windows 8 too. Have you tried "Classic Shell" yet? Pretty darn good Windows 7 emulator that keeps Windows (H)Ate caged up off in a corner, with only an occasional snarl sneaking through.
11-19-2014 09:41 PM
Yes , I`m pretty sure its a windows 8.1 issue and not down to the actual hardware.
If I enter the config and delete the driver then let it auto-detect and re-install a driver it works for maybe 30 minutes or so then reverts to exactly the same issue.
When it does work I get about the same success rate - maybe a bit less. - I`d say 1 in 7 times it reads a print at all.
Yes I run Classic Shell, - I did try Start8 but found to my dismay that like ALL stardock software, it was buggy and unreliable. ( Whatever you do don`t install fences - I`ve never seen such a flawed program).
Classic shell is great - haven`t had a single problem with it, its more flexible AND it`s free, - a "win-win" situation (groan).
I still have all sorts of problems with windows 8 though and can`t wait to get rid of it. -I`ll be running either windows 7 or Linux mint on this machine once my warranty is up.