I have the HP Envy 15-k016nr (G6U39UA#ABA) serial number is (removed content), the right hinge is broken. HP has no parts list for the unit and the LCD hinge broke and cracked theback cover. I now need to replace them both and can not fine par tnumbers. The hinge design is very poorly designed and it seems that all these laptop have the same problem. Is there any way to get the part numbers so I can atleast fix mine so I can use it for school??
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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