Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎07-15-2016
Message 1 of 4 (130 Views)

HP Envy laptop broken left rear hinge.

Product Name: HP ENVY TouchSmart 17-j140us
Operating System: Microsoft Windows 10 (64-bit)

First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop.

 

But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

13659094_1143538825666202_686037061921400427_n.jpg

0 Kudos
Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 4 (129 Views)

Re: HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Honor Student
Posts: 3
Member Since: ‎07-15-2016
Message 3 of 4 (85 Views)

Re: HP Envy laptop broken left rear hinge.

Still looking for some HELP with this Issue !!!!!!

HELP!!!!

Honor Student
Posts: 3
Member Since: ‎07-15-2016
Message 4 of 4 (68 Views)

Re: HP Envy laptop broken left rear hinge.

Haaaaailooo?!?!?!?!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation