I have an HP Envy m6 sleekbook k010dx with what I believe to be a battery in need of replacement. A replacement battery was not available on the HP parts store website, and an HP sales agent told me that the battery is not sold by HP anymore and that I'd have to buy from HP resellers. The HP resellers kept asking me for a company name to register for an account to even attempt to search for products they sold, which I have nothing to do with (I'm just a person with a laptop). I took a risk and ordered a replacement battery from a 3rd party with a positive reputation. Unfortunately, this battery does not work and I am looking to understand why
Here are the details of my old battery:
-The battery still holds a charge, though it has numerous problems and appears to be heavily worn. It will charge while my laptop is plugged in.
-Appears to be at upwards of 56% wear. Battery test claims the battery only has about 22,000 design capacity and max charge capacity, which based on battery history from a "/cfg batteryreport" test in command prompt, has consistently gone down in recent months , which is in line with what I was observing with performance. HP Support Assistant also stated the battery needs to be calibrated both before and having charging to 100% and letting it continue charging for a few hours as HP support assistant guided me to do, which suggests a replacement battery was needed.
-"PX03XL Notebook Battery; Rechargeable Li-Ion"
-"Replace with HP spare 715050-001 ; mfg 2013/05"
-"Part number: 714762-2C1"
-"For use with HP series TPN-C109, TPN-C110, TPN-C111 family of computer products only."
-11.1V, 4350mAh
-11.1V, 4520mAh (two different mAh numbers on different parts of battery)
Here are the details of my replacement battery:
-The battery is not detected by my machine, has 0% charge, and/or only charges for a split second before returning to either non-detection or 0% charge. I attempted to charge it for several hours before deciding it was best to not have it in my computer due to the risk involved.
-I managed to run a batteryreport in command prompt at one point with the battery. The machine detected the battery but had no clue what its design capacity was or charge level was.
-"PX03XL Notebook Battery; Rechargeable Li-Ion"
-"Replace with HP Spare 715050-001 ; mfg 2013/10"
-"Part number: 714762-421(3ICP7/65/80)"
-"For use with HP series TPN-C109, TPN-C110, TPN-C111 family of computer products only."
-11.25V, 4340 mAh
-I am curious if the slightly different voltage resulted in the battery not being detected, if the problem stems from the replacement battery, or if the problem stems from my laptop.
-The laptop functions perfectly fine w/o any battery in it while plugged into the AC. The laptop can function under lower-demand usage with the old battery in and/or the battery + charger in. The laptop will randomly disconnect with the older battery inside it, especially under higher usage such as skype calls, which I have heard is likely a dying battery shortcircuiting the laptop.
-I was prompted to buy a new battery after my laptop turned off under higher usage with 95% charge, and would not turn back on (power light turned on momentarily then turned back off immediately, less than a second on) until I took the battery out (however, after leaving the battery for a week or so and re-attempting it after finding my new battery to not work, the battery worked as it was working just before that final turn-off. I attempted using the old battery under higher usage and it randomly turned off again under high usage, even while plugged in, which prompted me to keep the old battery out of the laptop.)
Some things I have tested:
-Holding down the power button for 10 seconds trick w/ battery out
-Upgrading the BIOS
-Checking the drivers
Possibly related: I have some trouble with the power jack[sic?] (Receiving end, hole in the laptop for the charger) in that it appears to be pushed in somewhat. It can be difficult for the charger to remain connected if the charger or laptop is moved. It was especially prominent in that it was difficult for my charger and/or laptop to charge the battery properly.
Any help or insight is appreciated. I'd like to have my laptop be more portable again.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
