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Honor Student
Posts: 2
Member Since: ‎12-28-2013
Message 1 of 2 (886 Views)

HP Envy will not install updates in the App Store

Whenever I try to update my Apps on my HP Envy laptop they don't download. The download never starts, it just says "pending". I have been waiting for days and jusr got this computer 3 days ago. HELP MUCH WANTED AND APPRECIATED!!!

0 Kudos
Posts: 15,951
Member Since: ‎04-14-2009
Message 2 of 2 (882 Views)

Re: HP Envy will not install updates in the App Store



Welcome to the HP Forum!


It is frustrating when things start going wrong so soon.


This appears, from the comments I've seen, to be a Microsoft issue.


I looked around for the solution; this thread from the Microsoft community seems to cover what most people can use to resolve the issue:  windows 8 apps or updates installation issues


Read through the various comments in the Posts to see what might work for you.


These particluar fixes have the following in common:

  • Delete the folder or at least the contents of c:\windows\SoftwareDistribution
  • then run wsreset.exe to clear the cache

I would suggest a Restart after the fix has been applied.


Hope that helps.

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Kind Regards,
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