cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
yrusouseless
New member
1 0 0 0
Message 1 of 2
129
Flag Post

HP Envy won't turn on

HP Recommended
HP ENVY TouchSmart 14-k032tx U
Microsoft Windows 8.1 (32-bit)

Computer won't start. When the computer is plugged in, the power light and wifi light f12 come on for a second and then turn off. When the computer is not plugged in, nothing happens. The light where the power source goes in.

 

Please advise.

 

If this problem is not solvable and I need to remove the harddrive to get my files. Can you please tell me what external hardrive enclosure that I can use for the hardrive in this PC?

0 Kudos
1 REPLY 1
IT_WinSec
Level 15
Level 15
9,962 9,858 797 3,832
Message 2 of 2
Flag Post
HP Recommended

Hello @yrusouseless,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

Please, review the official HP interactive article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

 

If you did try everything mentioned there but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

With regards to the other questions - extracting data from the HDD:

 

Your PC comes with 2 drives : classic HDD and mSATA device. You can buy special USB adapters :

SATA HDD to USB  (HDD is 2.5 inch)

and

mSATA to USB

 

You insert the HDD or the mSATA device on one end and the other end is a USB for the other PC where you will be able to mount/access the data (if the HDD is ok). These adapters are cheap.

 

Here is the service guide for your model that will help you learn how to get the HDD/mSATA out > http://h10032.www1.hp.com/ctg/Manual/c03960968

 

Hope this helps.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation