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10-01-2016 08:54 AM
My new HP Envy x360 is supposed to have a battery life of 9 hours, but it doesn't. When it is fully charged at 100% the time displayed is 4 hours and 30 minutes. That is no where near the full battery life. What is wrong with my battery?
10-03-2016 03:29 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand the laptops battery is discharging and you need assistance with the same.
I have a few suggestions for you,
You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details
Checking the Status of the Battery using the HP Battery Check it’s a utility in HP Support Assistant that provides a simple but accurate test results for the battery.
The maximum capacity of all batteries decreases with time and use. Loss of battery capacity varies with product configuration and usage, including but not limited to product model, applications running, power management settings, and product features. The battery warranty covers defects in materials or workmanship that result in failure; it does not cover natural deterioration of battery capacity. To determine if a battery has had a warranted failure, you may need to run additional diagnostics.
To get the latest version of the HP Battery Check, download and install HP Support Assistant
Remember that each time a battery is discharged and recharged, its useful life is shortened. To maximize battery life, charge it fully, and then remove it from the notebook while using AC power. Only use the battery when AC power is not available, and store the battery in a cool, dry place between uses - For FAQ's click here
Calibrating the Notebook Battery
Re-install the battery drivers
If the issue persists, you will need to either contact HP phone support by clicking here.
Or using this link to know about Purchasing a Replacement Battery
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
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Have a good day, Ahead.
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