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Manikandan526
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HP-Hard drive - dst check failed

HP Recommended
15-ab035ax
Microsoft Windows 10 (64-bit)

harddrive DST check failure ID - RSJF93-7PH8LE-MFPWMG-60R703

 

what does it mean?

Do i need to replace hardrive?

How can I take backup of OS, drivers and Data?

 

 

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GBL84
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HP Recommended

Hello @Manikandan526,

 

 

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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Manikandan526
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Thanks for the clarification.

 

I have checked with service center technicians on hard drive replacement. They informed that they can replace the hard drive and install the drivers only but not the original windows 10 OS , it is costly to buy again. Any way to get the original Windows 10 OS from the HP recovery or HP team can help me to get my original OS product key?

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GBL84
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Hello @Manikandan526,

 

 

As per the specs your unit was shipped with WIN8.1,   I guess you have later upgraded to WIN 10.

 

SPECS : https://support.hp.com/in-en/document/c04806216

 

 

Now unfortunately HP doesnt have recovery media for your PC model.

 

So please try with HP Vendors. 

http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

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