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Top Student
Posts: 6
Member Since: ‎12-25-2013
Message 1 of 2 (92 Views)

HP Laptop is not working at all

Product Name: HP ENVY TouchSmart 15
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Representative,

 

I have HP ENVY TS 15 laptop. Last week, there were updates for windows 10, which were installed automatically. After the updates, the laptop is going into infinte loop of rebooting.

 

Can someone help me on resolving this issue?

 

Thanks

0 Kudos
Top Student
Posts: 6
Member Since: ‎12-25-2013
Message 2 of 2 (89 Views)

Re: HP Laptop is not working at all

For more information, I have tried couple of options which are in system such as system retore, system clean up, system autorepair. However, none of the alternatives resolved the issue.

 

I have also tried to start windows in safe mode. however, the system is not going into safe mode as well.

 

Hope this gives more clarity in the problem.

 

Please, help me to resolve the issue.

 

Thanks

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