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RGisselle
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Message 1 of 2
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HP Laptop keeps freezing

HP Recommended
HP Notebook 15
Microsoft Windows 10 (64-bit)
Hello. This is the second HP laptop I have and the last one. Same issue as the first one. Keeps freezing. Mouse doesn't work (touch pad) and I have to keep rebooting. The fan is blowing harder than normal and I can feel that the computer is getting hot. This only happens when it's hot but it seems to me that it is a fan problem. I am so done with HP. Seems a lot of people are having this problem. Goodbye HP hello Asus or someone else...
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Jeet_singh
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Hi @RGisselle,

 

Welcome to the HP Forums, I hope you're well 🙂

 

As I understand the laptop keeps freezing, I'll be really glad to help you with this,

 

To let you know this isn't a known issue as such, however, I have a few steps to resolve this issue:

 

Perform a Hard Reset on the notebook

 

Run the System diagnostics test as well as an extensive test on the Hard drive and Memory from F2: (Please do remember to capture the failure ID if any of these tests fails)

 

For more detail, please follow the steps suggested in the support document, click here

 

Symptoms of heat issues and causes of excessive heat

 

The following list describes some of the issues caused by overheating in the notebook:

* Games stop responding during play.

* Windows stops responding during use.

* Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

* When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

 

The following list describes some causes of excessive heat:

* Dust inside the laptop.

* A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

* Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

* High ambient room temperature.

 

Step 1: Removing dust and lint by cleaning vents

Step 2: Ensuring proper space for ventilation

Step 3: Updating the BIOS

Step 4: Using HP CoolSense technology

Step 5: Placing the notebook in a cooler room

Step 6: Testing for hardware failure (If the hardware has failed, capture the failure ID and revert for further assistance).

 

Please respond to this post with the details of the troubleshooting results for further assistance. 

 

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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