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05-13-2016 07:55 AM
My laptop is not turning on on battery or AC power. While its connected to the AC power the red light does not turn on, hence laptop is not getting power. However, I have tested that the power adapter is working. My battery is not working but when I use another fully changed battery, the laptop turns on and works fine.
I went to a HP service centre and the technician tells that there is a problem with motherboard which has to be changed. But how come the laptop is working with battery if the motherboard is not working ?
Also the technician tells that if he changes the motherboard, he will not give me my old motherboard as its against HP company policy. Is it true ?
Thanks for clarifying my queries.
05-14-2016 11:29 AM
Thank you for visiting the HP Forums
I understand you are having concerns with replacing products on your HP Pavilion g6-2005ax Notebook. If you are paying for the New Motherboard your old Motherboard belongs to you. If your Notebook turns on and works with a different battery that tells me it is the battery, not the Motherboard.
I would contact HP and confirm with them the local rules and regulations in your area.
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05-15-2016 11:41 AM
It very well could be the connection to the Motherboard. Have you tried a different power AC Adapter?
Please let me know.