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lloydsdecs
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HP Laptop stuck on please wait after Windows Update

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Laptop tried to do windows update but couldnt restart since, just displays please wait with the circle spinning round

 

It did say failure to update at one point

 

I have tried restarting laptop but it just seems to be stuck!

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Riddle_Decipher
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@lloydsdecs


Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

However, I will need a few details to provide an accurate solution:

Was the update process interrupted?

When was the last time it worked (date)?

Is there an error message that appears on the screen?
Which loading screen are you referring to?
 

In the meantime, please attempt the below steps:
 

Perform a hard reset

Attempt a BIOS recovery

you could attempt to access the safe mode: click here for details.

 

The only other steps to resolve the issue would be to:
 

Remove and reseat the memory modules
 

Perform an HP System Recovery
 

If you wish to attempt a data backup prior to resetting windows: Click here
 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

Riddle_Decipher
I am an HP Employee

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