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03-02-2012 12:42 PM
What's the title of the Blu-ray movie ? Is that the only Blu-ray movie that won't play ?
Disable your anti-virus program again.
Leave MS DVD where it is and install Cyberlink Power DVD10.
Save Power DVD 10 to the desk top as before and install it from there, not from a temporary folder.
If it won't install you may have to extract the files as you did for MS DVD, but it should install.
After it's done restart your laptop and let it load automatically with out opening the DVD10.
03-02-2012 01:36 PM
That's it then, in some cases like with MacAfee it has to be totally uninstalled before a Blu-ray will play. This has to be done before you even install teh player.
You could try that with your Kaspersky.
I really wish you would answer my questions though.
What is the name of the Blu-ray that won't play and is it the only title ?
03-02-2012 03:50 PM
It's probably the title, it's very new. There is an update available, save it to the desk top and install it from there.
After the update is done, restart your machine and try again.
You may also want to go to AMD and run the auto driver finder for your ATI card, new security protocols are put in place with each new Blu-ray and it may be necessary to update your graphics driver as well, but try updating Power DVD10 first.
If you decide to update you graphics driver, create a Windows manual restore point before you begin.
06-24-2012 02:56 PM
Hi, I have been following this link and instructions from haggiscat.
I have an HP DV5 1009tx
Originally Vista but upgraded to Windows 7 Home premium 32bit SP1
Intel Core2Duo T94-- @ 2.53Ghz, 4 GB RAM, NVIDIA GeForce 9600m GT
- I have uninstalled MediaSmart in favour of Cyberlink Power DVD as per sp54746
- I successfully installed this programme and it played my Blu ray "AVATAR" but with very poor quality, lots of pixalation and choppy images. unwatchable.
- I then found your reference to upgrade as per CyberLink.3715(Ultra_Free_DVD111219-02
- This also loaded successfully but when I tried the blu ray it returned an error code 80040256
Can you please help with this issue. Thanks.
06-24-2012 03:58 PM - edited 06-24-2012 04:03 PM
I need to see what NVIDIA driver you're running before I can help. Find the "Device Manager" in the "Control Panel" and follow the instructions in the screen shot.
Was this an in-situ upgrade or a clean install of Windows 7 ?
06-24-2012 07:31 PM
Thank you for your response.
The windows 7 install was using an upgrade pack in situ. I do not have a clean install version available.
The NVIDIA driver has just been updated and is Driver version 126.96.36.199 dated 15/05/2012 described as a verde driver
06-24-2012 11:20 PM - edited 06-24-2012 11:29 PM
It is possible to perform clean install with an upgrade, but we won't go there right now.
You may have done some of these steps that I am going to have you do, but rather then ask a pile of questions I will just go over them again.
Install CCleaner and WinRaR file extraction programs, you'll need them later.
Uninstall Power DVD10, then find a file with a name of Cyberlink in Documents _ delete the Cyberlink file as well. (uninstall any Media Smart DVD versions as well)
Run the registry cleaner in CCleaner as many times as necessary until it finds nothing.
Restart and run CCleaner again _ it should not find anything.
Save this file of the NVIDIA driver to the desk top and install it from there, do not run it from a temporary folder.
When you follow the prompts to install the driver you will have a choice to do a custom install, choose that and tick the box to do a clean install of the driver and restart.
Download this latest version of Power DVD10 to the desk top.
When it's done right click on the file and choose to extract files. A new folder will appear on the desk top. Open that and find the install file to begin the installation of Power DVD10, the 10th one from the bottom.
Please check the size of the extracted file before installing DVD10, right click and go to Properties.
It should be Size On Disk 150 KB and (157,290,496 bytes)
When Power DVD is installed _ restart. Load Avatar by using the release button on the drawer itself with out opening Power DVD10.
Give it some time, it may seem like it's not going to do anything, bit it will.