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03-27-2009 11:58 PM
I just downloaded SP 2 for Windows Vista. Eversence the reboot whenver I turn up the volume up or down with the easy button on top the keyboard. I get the following message: HP MediaSmart SmartMenu has stopped working.
I updated all my drivers and BIOS but still nothing. Can someone please help me.
Thanks in advance.
09-17-2009 11:14 AM
09-18-2009 02:38 PM
09-18-2009 10:51 PM
Vista SP2 was installed on this machine a while back. I am not sure what the time frame of the MediaSmart buttons stopped working but it seems to be right around the same time. I noticed on my other machine that when I would perform a system health check the latest BIOS was not included on the other machine that is working properly. I tried to download and install the latest BIOS update on this machine and it seemed like it wasn't installing correctly. I only say that because after the BIOS update was run, the machine would shut down. I would rerun the health check and the BIOS was still listed. I did download and install all new drivers for the MediSmart issues, but I still have the same result now as I did then. I am wondering if I shouldn't re-install Vista SP2 on this machine only because the BIOS didn't update correctly during the first few attempts that I was not aware of. I had to actually download the BIOS update on my other machine and copy it to this machine before it ran correctly. I am thinking one has to do with the other. If I ran Vista SP2 with an older BIOS -With me completely unaware- It could have caused the issue I am having on this machine. Let me check that out and I will repost what happens. I did download all of the new MediaSmart applications and maybe I should download them from the other machine just like I did the BIOS that finally ran. That is an option for me. I would suggest below to download the updates to a different machine other than the one having issues. I never received an error when trying to run the MediaSmart buttons. They just don't work, as if they are not there. I will let you know the results of the Vista SP2. Also, I am going to re-download the MediaSmart software on my other machine if the Service Pack doesn't fix the issue and re-install them. Sorry I have not been much help but I am in desperate need of help myself here! Hopefully something that I do can help you get yours fixed as well.
09-10-2010 05:51 PM
HP MediaSmart has not stopped completely, it just does not play any inserted DVD media. VLC will play all inserted media, just would be nice to have HP MediaSmart work properly....I'm hoping that an update will make it start working....
09-13-2010 03:31 PM
I found a workaround for this problem somewhat. We have noticed that the MediaSmart bar is no longer reading DVDs that are inserted into the machine and the sound function may or may not work. For the non-reading of DVDs, we can now load the DVD and then open it with Windows Media Player normally. Not perfect, but it works. The sound we finally got to work after restarting the computer many times.
12-29-2010 04:39 PM
I have a solution to this problem and assuming that your situation is simular to mine where the media smart touch buttons at the top no longer function or partial operate(volume moves alittle only),
Unplug your laptop and pull out your battery and press your power button.
Replace your battery and cord and restart.
There seems to be a residal charge buildup in the touch panel that hampers the operation. This is discharged when you press your power button on the laptop without any power and restores the panel upon reboot.
04-06-2011 02:51 PM
I just install W7 ultimate and drivers for HP Pavilion Dv7 3165el but smart menu is not working,just not openig.how can i solve the problem?Please Help,I need That my TV-Tuner back....