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10-15-2016 02:41 PM
Hello, i own a HP Notebook - 15-f272wm (ENERGY STAR) and i was gaming on august 20, 2016 and my mouse stopped working for some reason. i tried everything uninstalling reinstalling drivers, getting a new mouse, and even fully wiping
all of my laptops data/reset, and the problem still there, at first i was using the usb port on the right but that stopped working so i used the ones on the left. im starting to think that its a driver problem or a hardware problem. the usb ports to the left can still charge my devices and when i plug in the mouse it lights up but the cursor wont move at all. every time i bought a mouse it wouldnt work. and my laptop wouldnt sense the mouse either. Please help
10-17-2016 05:59 PM
Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the mouse where you have tried uninstalling and reinstalling the drivers, tried with a new mouse, also performing a system reset even then the problem persists.
This seems to be a hardware failure, so I would recommend you contact our HP Phone Support for available service options, please go to the product page (Enter the product name/number) and select "Get help from HP" - You may also call HP support in your region, using this link.
Let me know if you encounter any difficulties contacting HP.
I am an HP Employee