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Tutor
Posts: 2
Member Since: ‎01-23-2015
Message 1 of 12 (16,884 Views)
Accepted Solution

HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Product Name: HP OMEN Notebook - 15-5010nr
Operating System: Microsoft Windows 8.1 (64-bit)

This morning my HP Omen arrived in the mail, fully functional with everything in tact. After I left my laptop to install the updates from the HP Support Assistant (One of those updates being a BIOS update), I came back to find my computer restarted and my backlit keyboard not working. After trying to use the HP OMEN Control to fix the keyboard, I found that the keyboard will flash briefly when I click "Apply To All Zones", but then immediately turns off again. Is there any way to fix this Backlit Keyboard issue ir can we see an update in the near future that fixes this issue?

Accepted Solution

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Found a solution! Apparently, the keyboard shuts down after the BIOS update, so in order to turn it back on just push F5.
View solution in context
Top Student
Posts: 3
Member Since: ‎01-24-2015
Message 2 of 12 (16,862 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

THE EXACT SAME HAPPENED TO ME !!! i just got this amazing computer 3 days ago, i did a BIOS update recommended by HP assistant and now my backlit keyboard does not work, will only flash once when i click apply to all zones. HELP, i just paid almost $2000 for this laptop and this is a huge dissapointment, Perazoune if you find any solution please let me know. HELP HP !

Retired
Posts: 5,476
Member Since: ‎09-03-2013
Message 3 of 12 (16,797 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Hi perazoune and aBe_Omen,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
Master's Graduate
Posts: 357
Member Since: ‎09-22-2010
Message 4 of 12 (16,790 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Hello,

 

Can you please download and install the latest BIOS (F.09) from hp.com to see if it resolves this issue?

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-143101-1&cc=us&dlc=en&lc=en...

 

 

 

Thanks,

I am an HP employee.
Make it easier for others to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
Tutor
Posts: 2
Member Since: ‎01-23-2015
Message 5 of 12 (16,787 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Found a solution! Apparently, the keyboard shuts down after the BIOS update, so in order to turn it back on just push F5.
Student
Posts: 1
Member Since: ‎01-28-2015
Message 6 of 12 (16,749 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Hi. I have this problem this morning after the following windows updates. KB3035034 and KB2267602 updates for flash security and windows defender. I have tried f5 and i didnt perform a bios update. Please help.
Top Student
Posts: 3
Member Since: ‎01-24-2015
Message 7 of 12 (16,746 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Yes that worked for me. The BIOS update turns the keyboard off for some reason, just push F5 key that controls turning the back light on and off.
Top Student
Posts: 3
Member Since: ‎01-24-2015
Message 8 of 12 (16,744 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

Exactly ! So happy it was an easy fix, I kinda felt dumb, but oh well, its fixed.
Student
Posts: 1
Member Since: ‎04-07-2015
Message 9 of 12 (15,639 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

I am having problems with the backlighting for my keyboard as well. This link above used to reset it for me but everfy single time the computerupdates itself the keybosrd quits working. I just tried to use the link above and it no longer works for me. Is there another way to get my keyboard lighting to work properly? 

Student
Posts: 1
Member Since: ‎07-24-2015
Message 10 of 12 (13,683 Views)

Re: HP Omen 15: Backlit Keyboard Not Working After BIOS Update

If clicking the f5 key is not working you probably have to set the function keys to their alternative modes. You can do this by going to your HP Omen Central Operations -> HP Omen Controls -> Advanced Tab. In the tab locate "Function key defaults" and click the bubble next to "Alternative functions". Now save these preferences, exit the window, and click the f5 button! Your welcome and I hope you're all enjoying your OMENs!

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