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Posts: 1
Member Since: ‎06-01-2016
Message 1 of 2 (133 Views)

HP Pavilion 13 x360 PC just days out of warranty and battery won't charge when plugged in.

Product Name: HP Pavilion 13 x360 PC
Operating System: Microsoft Windows 10 (64-bit)

Batter Check says 'OK'

Plugged in and says 7% available (plugged in, not charging)

Battery is not removable.

When I unplug chord, kills operation.

Been working great up to now.

HP Support Battery Check program says "OK"

Warranty just ended 3 days ago!!!


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Posts: 5,851
Member Since: ‎06-08-2015
Message 2 of 2 (112 Views)

Re: HP Pavilion 13 x360 PC just days out of warranty and battery won't charge when plugged in.

Hello @MerriMoney,


Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I came across your post about the battery issue, and wanted to help!  I understand that the system shows that the AC Adapter is connected, but the battery is not charging.


To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products


In the meantime, try reviewing the following document, and let me know how it goes:

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge


Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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